Frequently Asked Questions
Ordering, service, and your next system.
Can I order parts online?
Yes. Visit our online store for parts and accessories. Check the model, part number, and available options before ordering. If you are unsure, contact LCSI for help identifying the right item.
Shop Parts & Accessories →Can you help with my current POS?
Tell us your POS system, software version, and BERG equipment. We’ll discuss compatibility for your configuration. LCSI recommends MicroSale for BERG integration and also offers Sam4POS.
Can I see a demonstration?
Contact LCSI to discuss your operation and arrange a demonstration. We can coordinate an online MicroSale demonstration to help you evaluate the workflow.
What should I prepare for a new system?
Start with your number of stations, current POS, and liquor list. For systems requiring brand programming, providing the list in advance helps us prepare for installation. Your proposal sets out the scope and terms.
How do I request service?
Call (847) 836-0194 with your model and a description of the issue. For general requests, use our contact form. Visit Service & Support for a list of details to have ready.
Get Service & Support →Compare theoretical servings from your bottle size and portion setting with recorded sales and measured inventory. Account for spills, samples, complimentary drinks, and remaining liquid when reviewing differences. Use the liquor-loss calculator for an estimate, then discuss your results with LCSI.